The Ghanem Group is a pioneering, multi-award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. We have grown fastidiously to where we are today and are firmly focused on our role in the future of Australia’s exciting and evolving hospitality landscape. Ghanem Group is recognized for exceptional service, hospitality, and our ability to create unforgettable dining and event experiences in beautifully designed venues.

The Venue

Located along Brisbane’s stunning Hamilton riverfront, Byblos has been a beloved dining destination for 16 years, known for its warm and inviting atmosphere. Recently reimagined with a modern twist, Byblos seamlessly blends Middle Eastern charm with contemporary elegance. Guests can expect a vibrant menu featuring mezze, hearty mains, and signature cocktails, all enriched by authentic Middle Eastern flavours. The newly renovated space features luxurious seating, private dining areas, and a captivating alfresco section, making it perfect for enjoying Hamilton's riverside setting.

Opportunity

As the Head Host, you’ll play a key role in shaping the guest experience, from planning reservations to greeting guests and ensuring a memorable first impression. Reporting directly to the Restaurant Manager, you will be an integral part of the leadership team, coordinating bookings and welcoming guests with charisma and professionalism.

Key Responsibilities

• Warmly greet all guests and manage reservations for optimal dining and bar service
• Ensure VIP guests receive outstanding service, including booking confirmations and special requests
• Review guest booking notes and brief service staff on preferences and requests
• Monitor waitlists and communicate accurate wait times
• Escort guests to their assigned areas and introduce them to their Waiter/Waitress
• Maintain a clean and organised reception area
• Assist guests requiring extra attention (e.g., families, elderly)
• Coordinate with wait staff regarding seating arrangements and manage service flow
• Uphold health, safety, and service standards
• Assist with service during peak periods as needed
• Investigate and resolve guest feedback to enhance the dining experience
• Coach and manage other Hosts, fostering a positive team environment

What We’re Looking For

• Minimum 2 years of experience in a similar role within a busy restaurant
• Proven hosting and restaurant floor management experience
• Exceptional customer service and relationship-building skills
• Immaculate presentation and a confident, welcoming demeanour
• Experience with e-booking platforms (e.g., Seven Rooms, Ivvy)
• Strong organisational and multitasking abilities
• Team-oriented mindset and excellent communication skills

What’s On Offer

• Either Full-time or Casual employment, flexibility to suit your lifestyle
• Attractive remuneration package with a competitive base salary plus superannuation.
• 38-hour work week with breaks included.
• Fantastic discounts across all our venues, for you and up to 4 guests
• Join one of Brisbane's most influential and highly regarded hospitality groups.
• Ability to contribute to the new venue as a crucial part of the re-opening team.
• Career development opportunities, ability to gain experiences in other company venues.